Refund policy

Clever Cats International Company Refund Policy

At Clever Cats International Company, we prioritize customer satisfaction and strive to ensure that all products we deliver meet our high standards. However, we also understand that there may be circumstances where returns and refunds are necessary. Our policy is designed to be fair to both our customers and our business.

Cancellation, Returns, and Refunds Our policy on returns and refunds adheres to the following conditions:

1. Change of Mind:

   • Please note that Clever Cats International Company does not accept returns or offer refunds due to a change of mind. We encourage our customers to review their orders carefully before finalizing.

2. Defective Merchandise:

   • If you receive a defective item, we are here to help. To be eligible for a replacement or exchange, the defective merchandise must be returned within seven (7) days from the date of purchase.
   • The item must be returned along with the original sales invoice provided by Clever Cats International Company at the time of delivery.
   • In the case of defective food items, they must be at least 75% intact upon return. This is to ensure that the item has not been substantially consumed or altered.

3. Process for Returns:

   • To initiate a return for a defective item, please contact us at 0969-6209035 or via our email address.
   • Our customer service team will guide you through the return process and provide you with all the necessary details for sending back the item.

4. Refund or Exchange:

   • Upon receiving the returned item and confirming the defect, we will process either a refund or an exchange, based on your preference.
   • Refunds will be issued to the original method of payment, and exchanges will be sent out as promptly as possible.

Contact Us If you have any questions or need further clarification on our Cancellation, Returns, and Refunds policy, please don’t hesitate to contact us. Our team is committed to ensuring a hassle-free experience for you.